Returns collected at home

Create loyal customers for life by offering a concierge service for e-commerce returns.


Premium Service

The Shipback service will help your most demanding customers by facilitating the return of their purchases


Track your customers' returns in real time


A dedicated team to make your customer experience perfect

Inventory management

Accelerated refund for your customers and immediate re-stocking in stores

Painless Returns

When a customer asks for a return on your website, offer him our Shipback service: returns picked up at home 

Your customer chooses where and when their package needs to be picked up, and our system automatically assigns the right carrier to collect the product to be returned. The product is then taken directly to one of your nearby stores and can be directly reintegrated into its inventory. 

Return are simplified, and refunds are accelerated for your customers' utmost satisfaction. 


E-commerce integration

Our API integrates easily with your e-commerce site. The same goes for Express delivery .

Tell us where to return your customer's product, and we will collect and drop off the returned goods in the specified time window.

The perfect return experience

By using our ShipBack service, you benefit from the same perks and services as for your Express deliveries :

  • Real-time tracking
  • Notifications and personalized tracking
  • A fleet of handpicked professionals
  • A wide coverage area

Nothing changes, except maybe the route!
You can find all your deliveries and returns on the same screen.

Request a Free Demo

Start now and get on track with your deliveries!